Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Collector for our Dallas Branch located at our corporate office near Love Field Airport.

The Benefits of Working Here:

We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:

• FREE health insurance
• FREE dental insurance
• FREE vision insurance
• FREE life insurance
• FREE short-term and long-term disability
• FREE employee checking account
• Paid Time Off up to 3 weeks per year
• 13 Paid Holidays (2 ˝ weeks of more paid time off!)
• Flexible Spending Accounts
• 401(k) plans with employer match
• Tuition reimbursement
• Casual dress code, every day!
• Ongoing training through classroom and online formats
• Employee recognition programs
• Employee committees that promote culture, fun and wellness
• Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge

Position Overview:

• Make contact with members whose accounts are delinquent
• Actively review account history to determine when and why account became delinquent
• Offer reasonable solutions to resolve delinquencies
• Process payments utilizing Electronic cash Management (ECM) for credit Cards and ACH for checking/savings account withdrawals
• Receive and process documentation for possible Collection extensions
• Notate all member contacts utilizing collections system (Temenos)
• Any ad hoc responsibilities that help support the team in reaching departmental goals

Qualifications:

• Previous loan collections experience (2+ years preferred)
• Comprehensive knowledge of personal computer, Excel and Word
• Ability to communicate clearly and effectively
• Ability to multi-task while maintaining consistent, accurate and detailed documentation
• Bankruptcy process experience
• Mortgage Loan collections experience
• Temenos Collection System
• High School diploma or equivalent
• Be enthusiastic about what you do and take pride in your work
• Have a great attitude
• All qualified candidates must pass a credit and background check